The app will not start.
Please update to the latest version and restart your device. If the issue persists, email us with your device details and a description of the problem.
Support
Need help or have questions about our apps? Reach out anytime and we will respond quickly.
Email Support
Send us your inquiry via email. We will review and reply as soon as possible.
Tips for Faster Help
- Include the app name and version, plus your device/OS information.
- Attach screenshots or a short video if you see an error.
- For billing/refunds, share your store order number or receipt.
Frequently Asked Questions
How do I request a refund?
Refunds follow each store's policy. Contact us with your App Store/Google Play/Galaxy Store order number and we will guide you.
I want to delete my account.
For Trip Pop, open Account deletion request in the lobby information popup, or email cs@sori-games.com with the game name and a reply address. Include your Firebase UID if available. You can request deletion without reinstalling the app or finding your UID. After verifying your identity, support deletes the Firebase account and linked Storage saves. For other games, follow their in-app deletion instructions or contact support by email.