Sori Games
Support

Support

Need help or have questions about our apps? Reach out anytime and we will respond quickly.

Email Support

Send us your inquiry via email. We will review and reply as soon as possible.

cs@sori-games.com
Compose Email

We typically respond within 24 hours on weekdays.

Tips for Faster Help
  • Include the app name and version, plus your device/OS information.
  • Attach screenshots or a short video if you see an error.
  • For billing/refunds, share your store order number or receipt.

Frequently Asked Questions

The app will not start.

Please update to the latest version and restart your device. If the issue persists, email us with your device details and a description of the problem.

How do I request a refund?

Refunds follow each store's policy. Contact us with your App Store/Google Play/Galaxy Store order number and we will guide you.

I want to delete my account.

Use Settings > Delete Account in the app, or email us your player ID and we will process it after verification.